DISCOVER CSMART SYNAPSE AT BOOTH #248 DURING DTW Ignite 2024—A LEADING SAAS BSS PLATFORM TRANSFORMING TELCO DIGITAL CUSTOMER JOURNEYS AND BUSINESS OPERATIONS.
This platform leverages cutting-edge technology to launch innovative offerings and business models, securing your market relevance and profitability.
8% DROP IN CUSTOMER CHURN RATE FOR AFRICAN MNO
About Client
A major African 4G LTE operator, the client offers broadband, VoIP, FTTH & FTTE as services in both pre-paid and post-paid models. The MNO serves over 250k subscribers in retail & enterprise segments.
Objective
The African client wanted to penetrate new segments and control churn. The MNO wanted to improve overall customer experience by migrating from their legacy BSS system to an end-to-end Digital platform. The platform should converge all the operations of all their existing lines of business on to a single system. The new system should also support converged charging, real-time billing and the quick launch of innovative services.
Solution
Covalensedigital deployed Csmart Digital Services Enablement Platform to address concept-to-cash value streams with one digital experience through Self care, Mobile App & Chat Bot. Our microservices based Open API layer helped them integrate multiple network elements across wired and wireless networks with the Csmart platform. Convergence was achieved through seamless migration from multiple legacy platforms.
Outcome
- Omnichannel customer experience across wired and wireless services
- Operational automation achieved to the tune of 60%
- Seamless migration – with no impact on BSS
Key Results
· 8% drop in customer churn rate
- From 2 weeks to 2 days – Reduced time for new offerings launch
- B2C, B2B, B2B2C business models support – Multi – service offerings from single platform
To know more visit: Csmart.digital
