Top Reasons to Outsource Web Hosting Support Instead of Managing In-House
Your website serves as the digital storefront that has the potential to attract millions of customers from all over the world. You may have used the best template, web design, and plug-ins to create a powerful and visually attractive website, but what about the hosting?
Your web hosting service provider determines your website’s speed, performance, storage capacity, and other factors. When it comes to web hosting, you have two options. You can trust a third-party web hosting service provider with your hosting requirements or leave it to your in-house team. Experts mostly advise businesses to outsource web hosting support, as that’s cost-efficient and a reliable option.
We’ve discussed why outsourcing web hosting is better than building an in-house team to handle your hosting requirements.
It’s a Cost-Efficient Choice
Outsourced web hosting comes with a comparatively lower price tag than an in-house team. You don’t need to spend on recruiting, training your staff, employee insurance, and other costs. Besides that, web hosting requires software licenses, maintenance costs, and a proper technical infrastructure to resolve technical issues before they lead to downtime.
Outsourced web hosting will save you the cost of building an in-house team to maintain your website. Moreover, IT professionals are committed to delivering top-notch hosting support. They are equipped with the tools and IT infrastructure to handle emergencies and complex issues effectively.
If these reasons aren’t enough, you can rest assured that a web hosting service provider will charge you a fixed amount. You can also scale your hosting requirements up or down and pay only for the resources you are using.
Advanced Security
Most web hosting support companies include security features in their package. They use multi-factor authentication, firewall, intrusion detection system, SSL certificates, and data encryption to restrict unauthorized access to your server.
Not only that but with a dedicated third-party web hosting provider, you can have peace of mind knowing that they will conduct technical audits regularly. They proactively monitor your website for performance issues, speed-related problems, poor functionality, and other technical concerns. This ensures your website doesn’t crash during peak business hours or load slowly because of heavy files and media.
Boost Employees’ Productivity
Leaving web hosting to your in-house team can negatively impact their productivity as their focus will shift from core business operations to web hosting. Let your in-house team focus on product development, marketing, and sales while a web hosting service provider ensures the smooth running of your website and regular website monitoring. Most businesses that hire web hosting companies have reported a faster time-to-market and better overall efficiency.
24/7 Availability
Your in-house team may have other responsibilities besides managing web hosting support. They might not be available 24/7 to answer your customer queries. This can result in a negative customer experience. Your customers expect a quick answer, especially for service-related concerns. They can’t wait for hours in the queue to get answers to their simple queries.
Third-party web hosting service providers offer round-the-clock assistance. They have a professional agent who handles all technical issues you report. Not only do you get a fast response time, but they resolve the problem quickly. This level of service makes outsourcing the best decision.
High-Quality Software for IT Issues
Web hosting companies use Customer Relationship Management (CRM) software with a ticket management module. The system collects all user queries, assigns them to a qualified agent, and marks them resolved once the customer is satisfied. Besides, their system records your communication history, based on which, the agent offers you a personalized experience.
These companies offer quick response time and an excellent resolution rate. With an outsourced web hosting company, you never have to worry about IT issues causing server downtime or affecting your site’s loading speed. Their service comes in handy for eCommerce websites and other virtual platforms that can’t afford website downtime for a prolonged period.
Skilled Staff
Outsourced web hosting comes with diverse skill sets and years of experience in the industry. Web hosting companies host hundreds of websites. They have a team of skilled and trained professionals who are well-versed in cybersecurity threats, common vulnerabilities, and the best practices for web hosting. They know what it takes to keep your website up and running, maintain maximum uptime, and implement the best security practices.
Not every company has an in-house team with the same level of expertise as a professional web hosting support service provider. Although you can train your staff to manage your website’s performance and uptime, this will take time and resources. It’s best to leave the task to professionals with experience in this industry.
Best User Experience
The ultimate goal of every website owner is to provide an uninterrupted and seamless user experience. When visitors click on your website URL, they expect quick loading and easy access to your homepage. Experts believe that websites that take more than 3 seconds to load are likely to be abandoned by visitors. Usually, delays and errors occur when you receive significant traffic on your website.
Your server will be down if the traffic limit exceeds a certain threshold. This will slow down your website, leading to frustrated visitors. Such issues tend to be resolved quickly for businesses that seek professional support from a reputable web hosting service provider. They have the expertise and resources to identify and fix the problem before it affects your user experience.
Risk Management
Another advantage of outsourced web hosting is risk management. These companies often have a solid disaster recovery plan in place. Even if your website experiences an unexpected crash, your web hosting service provider will quickly address the issue. Besides that, you get full flexibility with outsourced web hosting. You can request the company to increase the resources during your peak business hours.
Conclusion
Outsourced web hosting support is your best bet if you want to enjoy flexibility, scalability, round-the-clock assistance, and a top-notch IT service. Improve your user experience with a high-quality hosting service and minimize the risk of security threats and website downtime.
