DISCOVER CSMART SYNAPSE AT BOOTH #248 DURING DTW 2024 at Copenhagen, Denmark —A LEADING SAAS BSS PLATFORM TRANSFORMING TELCO DIGITAL CUSTOMER JOURNEYS AND BUSINESS OPERATIONS.
Csmart leverages cutting-edge technology to launch innovative offerings and business models, securing your market relevance and profitability.
12 Million New Subscribers Onboarded in Less Than 20
About Client
The client is a leading mobile network operator in Africa, providing voice, SMS, data, mobile money, & other integrated telecom services to 20 million subscribers across Africa.
Objective
The client wanted a digital platform to help deliver unique digital experiences for new-gen subscribers & support their market goals. They needed to launch differentiated offerings & provide unique pricing models for both prepaid & post-paid services in a competitive market like Angola.
Solution
- Implemented Csmart, a comprehensive digital services enablement platform for seamless customer experience with easy-to-use self-care portal, mobile app, and
- Value-added services implemented – Data sharing, data gifting, vanity numbers, & eSIM gave the client an edge with more revenue
- Improved operational efficiency & cost savings with digital integration layer for easy, low-code integration, orchestration, & load balancing
- Ensured seamless functionality with integration to top-of-the-line payment gateways, USSD for recharges, banking systems, & provisioning systems
- Delivered high-quality solutions with faster go-live by adopting best-in-class agile & testing
- Horizontally scalable architecture supported rapid customer onboarding of 3 million within 40 days of
- Implemented dealer management & commissioning to have revenue sharing functionalities support for
Outcome
- Quick GTM & subscriber growth through optimized inventory management & multi-level partner management
- Adaptability to changing market conditions & alignment with
business goals through a highly scalable & flexible platform.
- Revenue realization through generation & maintenance of physical and e-recharge vouchers, leading to quick
- Attraction of a wider customer base & increased revenue streams through support for multiple services like 3G, 4G, & mobile money
- Improved coordination & efficiency in the distribution channel through enhanced management of distribution
partner relationships.
Key results
2-minute
onboarding of new subscribers achieved.
700K
Physical & e- vouchers recharged daily.
105 orders
transactions handled per second.
12 million
subscribers onboarded in <20 months.
350 million
inventories managed for recharge vouchers, SIMs, & handsets
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