5G networks offer network slicing as a basic capability, compared to 4G & 3G’s network slicing restrictions. 5G allows dedicated network slices, using which CSPs can create virtual data channels for single data type services. This not only allows co-creation of enterprise-customer services but guarantees quality of services for them as well. That’s why having a 5G-capable digital BSS lets CSPs leverage opportunities created by 5G technology across all types of B2B2X business models.
AI-ML powered hyper-personalization in real time
Csmart Assure/Aspen is an AI-ML first data analytics platform powering telcos with an in-depth analysis of customers’ data. By understanding their previous choices and current preferences, Csmart Assure/Aspen helps telcos predict customer’s future needs and then make relevant and personalized recommendations.
Such data-led customer learnings equip operators to present offerings that match the customer’s needs. Service providers find it much easier to then customize campaigns, offers, promotions, value-added services to specific customer segments with higher chances of purchases.
With AI-powered customer engagement, Csmart Assure/Aspen also helps telcos improve/amplify Customer Value Management.
Omnichannel experience with Csmart care
Omnichannel experience unifies all customer interactions across multiple customer touchpoints onto a single converged platform. Csmart care is built for providing omnichannel experience and Csmart MApps is bundled with CX digital innovations. These Csmart components with AI/ML integration help deliver actionable insights across various interaction channels. This empowers communication service providers to provide consistent, personalized, and relevant engagement throughout the customer’s digital journey making it smoother, irrespective of the device used, leading to an overall seamless CX.
Zero-touch automated support
AI/ML technology enables operators to offer instant and direct customer interactions without the hassle of visiting physical stores. From digital onboarding, self-care offerings to customer support, zero-touch AI/ML & automation empowers service providers to make their customers’ lives easier & convenient.
Automation allows operators to streamline and connect business processes that use customer data. Csmart CRM is bundled with intelligence tracer using AI/ML for customers’ behavior patterns. From product catalog, ordering, purchase info, billing, to digital onboarding and customer support channels, it helps take care of many such data elements. Such data enables service providers to keep on providing personalized recommendations to customers helping them deliver delightful digital journeys.
To know more visit: Covalensedigital
