Anyone who has ever tried to train a machine learning model has discovered that the big promises of artificial intelligence often come crashing down on the ground of reality. When it comes to financial management, the damage potential of any mistake is much more significant. That is why it is worthwhile to use an advanced model in combination with human experts.
Not that this potential does not exist, but that the road to its realization is long and full of obstacles. Models on paper were supposed to revolutionize the way organizations make their data accessible to employees or customers and generate new business insights, emitting information that is inaccurate at best – or downright wrong and even misleading at worst.
As long as these are general generative models, where the users are helped to get ideas for a presentation or a bedtime story for the child, the potential harm of the hallucinations is limited and can even be entertaining. But when it comes to using AI to manage real customer money or bonuses, the margin for error is much smaller.
Since the damage potential of any financial mistake, on a household or a small business, is great, we integrate a team of human experts into the interface that is presented to customers. Our AI model can explain in detail what factors will affect your specific tax return, but just to be sure, you can also go on a Zoom call with an accountant specializing in tax returns at the click of a button.
