Investing in workforce management software solutions will offer numerous benefits to businesses. One major advantage is overall business growth.
What matters the most to customers? As per the statistics, 83% customers feel more loyal to brands that quickly respond to queries and resolve their concerns. But most companies fail to provide the best services due to lack of field force monitoring. The management couldn’t get insights into the actual time spent by technicians in completing their tasks.
But no more! The workforce management software is a comprehensive platform that helps you track, manage, and monitor your technicians hassle-free. It contributes to the overall growth of an organization. How? Let’s explore in this blog post!
Meaning of Field Workforce Management Software
Workforce tracking software is a cloud-based platform where companies can monitor each activity of their remote employees. Whether your technician is at the client’s location or idle for a long time, the management can get complete insights for each executive. The best part of the software is that it automates and expedites the entire field force operations.
Role of Field Force Management Software in Business Growth
Companies can increase their revenue and boost their success with the right employee tracking software. How? It provides numerous features to track the activities of field executives. Given below are some of these features:
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Geo-Attendance Marking System
A field service scheduling software enables companies to geo-fence the attendance marking for field executives. Thus, a remote employee can punch-in or punch-out only from a specific location set by the management in a field employee tracking software. This feature ensures that field employees are not only accomplishing their assigned tasks on time.
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Automated Route Distance Calculator
Optimizing traveling for field executives can not only help businesses save cost but will also improve workforce productivity. But how is it possible? Workforce management software provides an automated route distance calculator through which companies can determine the total distance and time travelled by remote employees. The manager can analyze the employee with maximum travelling time and reschedule assignments accordingly.
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Task-Attendance Linking
With a workforce tracking software, companies can link the attendance of employees with their assigned tasks. What does it mean? The software will automatically capture the punch-in and out time of field executives whenever they reach or exit the clients’ place. This ensures work transparency between employees and the employer. Additionally, when field employees work seriously, it will ultimately lead to enhanced workforce productivity.
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Remote Order Creation
Another intuitive feature of workforce management software solution is remote order management tool. Onboarding clients remotely was the major obstacle in the growth of business. But workforce tracking software helps companies combat this challenge without hassle. It provides custom forms and attachments, barcode scanner feature, instant pricing option, and many others to create, process, and manage the orders from anywhere at any time.
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Accurate Performance Reports
Paying high compensation to a low-performing employee will indeed cause dissatisfaction among the best performers. A workforce management software offers auto-generated target vs. achievement reports. The manager can download these accurate and precise reports from the software. One of the best parts of these reports is that it helps the management to know the field force challenges and act promptly to resolve them.
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Communication Tools
Communication being the greatest barrier in streamlined field force operations can be easily resolved through workforce tracking software. This innovative tool provides voice and text-messaging tools where both employees and the management can share updates, views, and attachments. An optimized communication flow among teams will ultimately ensure improved business growth.
Final Words
Regardless of your industry type, investing in workforce management software solutions can help you yield profitable returns. It can help you improve workforce productivity and ensure the overall expansion of an organization. But choosing the right software is significantly important for every business. TrackoField is the number one choice of the majority of companies globally. It provides innovative, in-built solutions and advanced integration options for businesses. Explore the features of the software in our free demo session. Book now!
