As an independent artist, nothing is more frustrating than completing the distribution process only to find out that your music is not showing up on the platform. If you’ve used Deliver My Tune to distribute your music, but it’s not live yet, you’re likely wondering, What should I do if my music is not showing up on a platform after being distributed through Deliver My Tune? While this might seem like a serious issue, there are several common reasons why your tracks may be delayed or missing entirely—and most of them are easily fixable. This article will guide you through the steps you need to take to resolve this problem and ensure that your music reaches its intended audience as soon as possible.
From metadata errors to platform-specific delays, understanding how music distribution works can help you troubleshoot the issue effectively. Let’s break down the potential reasons your track isn’t live yet and what you can do about it.
Step 1: Check Your Dashboard for Updates
The first place you should visit when your music isn’t showing up after distribution is your Deliver My Tune dashboard. When you log in, you’ll typically find the current status of your release, whether it’s still in processing, has been distributed, or if there’s an error that needs your attention.
Things to Look For:
- Distribution Status: Is the release marked as “Pending,” “Processing,” or “Completed”?
- Error Notifications: Look for any alerts that indicate problems with your submission, such as incorrect file formats or incomplete metadata.
- Platform-Specific Delays: Some platforms like Spotify or Apple Music can take up to five business days or more to list a new release, even after it has been distributed.
Solution:
If you see that the status is still “Processing,” it could mean that your music is in the final stages of distribution, and you just need to give it more time. However, if there’s an error notification, follow the specific instructions given or contact Deliver My Tune support for more information.
Step 2: Verify That All Licenses and Agreements Are in Order
Licensing issues are another common reason why your music may not show up after distribution. Music platforms often require confirmation that all licenses, royalties, and agreements have been properly cleared before they’ll make your track live. This is especially important for cover songs, remixes, or tracks that contain samples of other artists’ work.
Licensing Factors to Consider:
- Cover Songs: Ensure you have the necessary licenses to distribute cover songs.
- Samples and Remixes: If your music includes samples, make sure you have obtained permission from the original creators.
- Royalty Information: Incomplete or inaccurate royalty information can also delay distribution.
Solution:
Log in to your Deliver My Tune account and double-check the licensing agreements you submitted with your track. If you realize you’ve made an error, you can often correct this by re-submitting the necessary documentation or licenses. In some cases, it might also be worth checking directly with the music platform where your track is missing to confirm whether there are any additional requirements you need to meet.
Step 3: Confirm Your Submission Was Successful
It’s always possible that something went wrong during the submission process, preventing your music from being distributed at all. Maybe the file didn’t upload correctly, or perhaps there was an error with your payment for distribution.
Things to Review:
- File Uploads: Did you upload the correct audio files in the required format (e.g., WAV or FLAC)? Low-quality files or incomplete uploads could cause delays.
- Metadata: Ensure that you’ve entered all the required metadata correctly, including song titles, album names, and artist credits. Any inconsistency here can result in your music being flagged or rejected by the platform.
- Distribution Payment: Verify that your payment for the distribution service went through successfully. Sometimes, an unpaid balance can prevent the process from moving forward.
Solution:
Go back to your Deliver My Tune submission page and review every step of the process. If you notice that something is missing or incorrect, you can usually fix these errors yourself. However, if everything looks correct but your music is still missing, it’s time to reach out to customer support.
Step 4: Engage Customer Support from Deliver My Tune
When all else fails, it’s a good idea to contact Deliver My Tune’s customer support for help. They have access to internal tools and resources that can help identify what went wrong with your distribution. Whether it’s a technical glitch or an overlooked error, they can provide more specific advice on how to resolve the issue.
Best Practices for Contacting Support:
- Be Specific: When you contact support, provide them with as much information as possible about your release. This includes your track name, artist name, the platforms you’re targeting, and the issue you’re facing.
- Follow Up: If you don’t receive a resolution right away, follow up with customer support. Sometimes, it takes multiple attempts to resolve more complex problems.
Solution:
Most platforms provide support within a few business days. If you’ve followed all the steps above and are still facing issues, the problem might be on the platform’s end (Spotify, Apple Music, etc.), in which case Deliver My Tune support can act as a liaison to help expedite the process.
Step 5: Check the Platform Directly
Finally, it’s worth reaching out to the specific platform where your music isn’t appearing. Each streaming service or music store has its own support team, and they can sometimes provide more detailed insight into why your music isn’t live.
Things to Ask the Platform:
- Has the track been processed on their end?
- Are there any ongoing technical issues with the platform?
- Does your music comply with all of their terms and guidelines?
Solution:
If the platform identifies the issue, they can guide you on how to resolve it. Sometimes, platforms have delays or technical difficulties that aren’t immediately obvious, and reaching out directly can provide clarity.
Conclusion:
When your music is not showing up on a platform after being distributed through Deliver My Tune, it can feel frustrating, but there are several steps you can take to fix the situation. From reviewing your submission and checking for errors to reaching out to support teams, these solutions can help get your track live as soon as possible. Don’t forget to ensure all licensing agreements are in place and that your metadata is correct, as these small details can make a big difference.
Ultimately, patience is key during this process. Platforms sometimes take longer to process new music, but with proper follow-up, your music will soon be available to your audience.
