Quicken Error CC-587 typically occurs due to issues with your bank’s connection or account settings. Here’s how to resolve it:
- Check Your Bank’s Status: Visit your bank’s website or contact customer service to ensure there are no outages or maintenance affecting online services.
- Update Quicken: Ensure you have the latest version of Quicken. Go to the “Help” menu and select “Check for Updates.”
- Verify Account Details: Double-check your account settings in Quicken. Make sure your login credentials and account information are accurate.
- Refresh Account Connection:
- Go to the “Accounts” tab.
- Select the account that’s causing the error.
- Click on “Update Now” or “Refresh” to try reconnecting.
- Deactivate and Reactivate Online Services:
- Right-click on the affected account and select “Edit Account.”
- Go to the “Online Services” tab and deactivate online services.
- Save changes and then reactivate online services.
- Reset Your Bank Connection: Sometimes, it helps to reset the connection:
- Go to “Tools” > “Account List.”
- Select the account and click “Edit.”
- In the “Online Services” tab, click “Reset Account.”
- Check for Duplicate Accounts: Ensure there are no duplicate accounts in Quicken, which can confuse the software. Remove or merge duplicates as necessary.
- Contact Support: If the issue persists, consider reaching out to Quicken support for further assistance.
By following these steps, you should be able to resolve Quicken Error CC-587 and restore your online banking functionality.
