Navigating the Limitations of Traditional Customer Value Management
In today’s rapidly changing market, traditional Customer Value Management (CVM) systems can’t meet the growing expectations for immediate, personalized customer interactions. Hindered by outdated practices, from one-size-fits-all communication to fragmented customer data, service providers struggle to forge meaningful connections. This disconnect highlights the urgent need for an advanced, integrated CVM approach that navigates these challenges effectively, offering a pathway to truly understand and engage customers on a deeper level. An enhanced CVM framework that offers a roadmap to consistently communicate, quantify, build, and realize value throughout the revenue cycle, fostering stronger customer relationships and driving growth by adapting to today’s rapidly changing market demands.
AI/ML platform – Aspen
Covalensedigital’s Aspen is an AI/ML platform that is designed to take care of Customer Value Management for the MVNx industry. Aspen allows MVNOs and MVNEs to utilize data insights to improve Customer Experience and Customer Lifetime Value.
Analyzing Customer Behavior
Aspen is an AI solution for context-based customer segmentation. Aspen’s behavior analysis automatically tracks customer behavior changes along multiple dimensions. It recommends the right apps to target personalized bundling that can prevent churn propensity.
CVM capabilities – Key to customer retention and acquisition
Aspen solution framework not only detects churners but customers with a designated behavioral pattern, taking prediction analysis to a new level. With such a high-functioning CVM system, it leads to better CX.
Aspen is customer decision intelligence you can use to amplify your CVM
Covalensedigital is a product-based company focused on building edge solutions in the space of communications such as 5G, IoT, and IIoT. Its flagship product Csmart is a cloud agnostic digital BSS platform, currently deployed by MVNOs, MNOs, MVNEs, and satellite service providers worldwide.
To know more visit: Covalensedigital or Covalensedigital.com
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