Covalensedigital has designed 5G Csmart suite with modular flexibility. Csmart digital BSS is cloud based with a powerful microservices architecture that can be decoupled. Only the module required by a CSP/telco can be offered which functions to deliver a specific service/s to a target customer segment. Not only would this allow for a 5G-enabled enterprise-customer service ecosystem to work but thrive. This makes Csmart – the fastest yet low-cost way to provide service differentiation and meet end-user SLAs. It also allows CSPs to try new revenue streams as part of 5G monetization.
AI-ML powered hyper-personalization in real time
Csmart Assure/Aspen is an AI-ML first data analytics platform powering telcos with an in-depth analysis of customers’ data. By understanding their previous choices and current preferences, Csmart Assure/Aspen helps telcos predict customer’s future needs and then make relevant and personalized recommendations.
Such data-led customer learnings equip operators to present offerings that match the customer’s needs. Service providers find it much easier to then customize campaigns, offers, promotions, value-added services to specific customer segments with higher chances of purchases.
With AI-powered customer engagement, Csmart Assure/Aspen also helps telcos improve/amplify Customer Value Management.
Omnichannel experience with Csmart care
Omnichannel experience unifies all customer interactions across multiple customer touchpoints onto a single converged platform. Csmart care is built for providing omnichannel experience and Csmart MApps is bundled with CX digital innovations. These Csmart components with AI/ML integration help deliver actionable insights across various interaction channels. This empowers communication service providers to provide consistent, personalized, and relevant engagement throughout the customer’s digital journey making it smoother, irrespective of the device used, leading to an overall seamless CX.
To know more visit: Covalensedigital
