DISCOVER CSMART SYNAPSE AT BOOTH #248 DURING DTW 2024 at Copenhagen, Denmark —A LEADING SAAS BSS PLATFORM TRANSFORMING TELCO DIGITAL CUSTOMER JOURNEYS AND BUSINESS OPERATIONS.
Csmart leverages cutting-edge technology to launch innovative offerings and business models, securing your market relevance and profitability.
Covalensedigital Chosen as Strategic Technology Partner by Leading Satellite Communications Provider in USA
About Client
The client is a leading satellite communications company headquartered in the USA and provides critical voice, data, and IoT services to hard-to-reach areas worldwide. They serve several commercial markets through a worldwide network of hundreds of partners. They have recently partnered with an OEM to provide satellite access through smartphones anywhere in the world.
Objective
Digitize, standardize, and optimize the concept-to-cash process & optimize the total cost of ownership with exponential subscriber growth from emerging digital services.
Solution
- Covalensedigital implemented its flagship Csmart platform along with a centralized product catalog with templatized & data-driven pricing to streamline new market offerings. The launch process includes a multilevel approval mechanism & aligns with the client’s business vision.
- Developed a new provisioning and charging engine to drive and cater to subscriber growth and the launch of new services in emerging markets. This engine is lightweight, cloud-native, & auto-scalable. The system is built on the greatest of open-source technology, hence has a minimal cost of ownership.
- Establish a hybrid architecture of off-the-shelf vs. selfbuilt systems, co-working to serve the respective line of businesses.
- Enhanced existing off-the-shelf implementation to optimize billing performance & scalability.
- Introduced wholesale billing feature to maximize billing throughput & enable processing of critical subscriber transactions, such as activations & updates, in parallel to bill-runs.
- Added Geo-based rating, Tier-based rating, and Global Maritime Distress & Safety System (GMDSS) for flexible customer solution.
- Automated invoice verification & financial reconciliation process ensuring customer satisfaction along with regulatory compliance.
- Implemented Digital Testing Automation Framework for efficient end-to-end engineering processes.
- Adhered to an agile methodology for timely delivery of customized product implementations.
Outcome
- Optimized launch process allowing businesses to quickly respond to changing market demands.
- The reduced total cost of ownership with the hybrid architecture of off-the-shelf vs. self-built systems
- Improved overall system health & availability of the existing off-the-shelf implementation.
- The platform is highly scalable, and flexible & now supports a wide range of services, IoT, satellite broadband, etc.
- Continuous engineering services support for seamless customer experience including timely product upgrades.
Key results
- Reduced time-to-market of new service launch from weeks to within 24 hours
- Newly deployed Csmart platform now manages 60 million subscriber base & 30 million+ events per day.
- 70% reduction in time taken for manual finance verifications by introducing invoice & financial reconciliation automation.
- Achieved production deployment in 5 minutes with CD automation.
To know more visit: Covalensedigital
