Samsung electric ranges are some of the most popular on the market today due to their features and the use of a touchscreen interface for control. However, like any other technology, the touchscreen may sometimes develop some issues and become unresponsive. If this happens, it may be due to issues with the touchscreen itself or other Samsung electric range parts. Fortunately, there are some things that you can do on your own before having to seek the help of a professional. In this guide, we will discuss the possible causes of the problem and provide you with the best ways to fix the touchscreen issue.
Steps to Fix a Non-Responsive Samsung Electric Range Touchscreen
If your Samsung electric range touchscreen is not responding, you can follow these steps to troubleshoot and resolve the issue:
Step 1: Perform a Basic Reset
A simple reset often clears up minor glitches that can affect touchscreen performance.
How to Reset the Range:
- Holding down the power button until the screen goes dark will turn off the range.
- The range should be unplugged from the power outlet. Re-plug it after waiting five minutes.
- Turn the range back on and test if the touchscreen is working.
This is a process that is commonly used to fix many software problems since it is like restarting the system.
Step 2: Check for Power Supply Problems
A power supply issue can interfere with the touchscreen’s operation. Ensuring that the range is receiving proper voltage is crucial.
Steps to Check the Power Supply:
- Confirm Voltage: Ensure that the range is connected to an outlet that provides the required 240V. The voltage of the outlet can be checked with a multimeter.
- Check the Power Cord: Look for any obvious signs of damage. A frayed or broken cord may cause inconsistent power flow.
- Circuit Breaker: Make sure the range’s circuit breaker hasn’t tripped. If it has, reset the breaker.
Step 3: Clean the Touchscreen
Sometimes, a dirty or obstructed touchscreen is the culprit. Fingerprints, grease, dust, or moisture on the surface can prevent the touchscreen from responding correctly.
How to Clean the Touchscreen:
- Turn off the Range: Always ensure the range is off before cleaning to prevent accidental touches or electric malfunctions.
- Use a Microfiber Cloth: Wet a microfiber cloth with water or a vinegar-and-water mixture. Use caution when wiping the touchscreen’s surface to avoid applying too much pressure.
- Dry the Screen Completely: Make sure the touchscreen is completely dry before turning the range back on.
Step 4: Calibrate the Touchscreen
Some Samsung electric ranges come with the option to calibrate the touchscreen for better sensitivity and responsiveness. If the range has this feature, recalibrating the touchscreen may fix the problem.
How to Calibrate the Touchscreen (If Available):
- Open the Settings Menu: Go to the menu or settings on the touchscreen.
- Locate Calibration Options: Find the option to calibrate the touchscreen (this may vary depending on your model).
- Follow the On-Screen Instructions: If the calibration option is available, follow the on-screen prompts to recalibrate the screen.
Step 5: Update the Software or Firmware
Outdated software or firmware can sometimes cause your touchscreen to stop functioning correctly. Keeping your electric range updated ensures that the latest fixes and improvements are applied to your device.
How to Update Your Range’s Software:
- Access the Settings Menu: Go to the settings or menu option on your range’s touchscreen.
- Check for Available Updates: Navigate to the settings and find the software or firmware update area.
- Install the Update: If there is an update available, install it by following the on-screen directions. Ensure your range stays plugged in and powered during the update.
Step 6: Allow the Range to Cool Down
Particularly when cooking at high heats, electric ranges can grow very hot while in operation. Overheating can lead to temporary malfunctions in the touchscreen, causing it to stop responding.
What to Do If Your Range is Overheated:
- Switch off the range and give it 15 to 20 minutes to cool down naturally.
- Check Ventilation: Make sure the range is situated in an area with enough ventilation and that nothing is obstructing its vents. Overheating can be exacerbated by poor airflow.
Step 7: Perform a Hard Reset
If none of the above steps work, a hard reset can help. A hard reset will erase all the settings that you may have set on your Samsung electric range and bring it back to its default settings. Only when all other options have been exhausted should this be done.
How to Perform a Hard Reset:
- Holding down the power button until the display turns off will turn off the range.
- Leave the range unplugged for ten to fifteen minutes after unplugging it from the outlet.
- Plug the range back in and power it on.
Follow the troubleshooting procedures to fix the unresponsive touchscreen on your Samsung electric range. These fixes will help you bring your range back to working order and restore touchscreen capability.
Written by Allen Rode for HnKParts, a trusted provider of high-quality appliance parts, offering a wide range of replacement components for Range, Dishwashers, and more.
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