1. Preparing for the Transfer
1.1 Ensure Your Current Backup is Complete
Before transferring your subscription, it’s crucial to ensure that all your files are fully backed up on the old computer.
- Check Backup Status: Open the Carbonite application on your old computer and verify that the backup status is complete.
- Review Files: Make sure all necessary files are included in the backup. You can do this by checking the Carbonite backup drive and ensuring all important files and folders are marked for backup.
1.2 Verify Your Carbonite Subscription Details
Ensure you have access to your Carbonite account credentials and that your subscription is active.
- Account Credentials: Make sure you know your Carbonite login information (email and password).
- Subscription Status: Log in to your Carbonite account online to check your subscription status and renewal date.
2. Deactivating Carbonite on the Old Computer
2.1 Uninstalling Carbonite
Uninstalling Carbonite from your old computer is a necessary step to free up your subscription for use on the new computer.
- Windows:
- Open the Control Panel.
- Select “Programs” and then “Uninstall a Program.”
- Find Carbonite in the list, right-click, and select “Uninstall.”
- Mac:
- Open Finder.
- Go to the Applications folder.
- Locate Carbonite and drag it to the Trash.
2.2 Deauthorizing the Computer
Deauthorize the old computer to remove it from your Carbonite account.
- Log into your Carbonite account on the Carbonite website.
- Navigate to the Computers section: Find the list of devices associated with your account.
- Deauthorize the old computer: Select the old computer and choose the option to deactivate or remove it from your account.
3. Installing Carbonite on the New Computer
3.1 Downloading the Carbonite Application
Download the Carbonite application to your new computer from the Carbonite website.
- Visit the Carbonite website: Go to the Downloads section.
- Select the appropriate version: Choose the correct version for your operating system (Windows or Mac).
- Download the installer: Follow the prompts to download the Carbonite installer.
3.2 Installing Carbonite
Install Carbonite on your new computer by running the installer.
- Run the installer: Double-click the downloaded file to start the installation process.
- Follow the prompts: Complete the installation by following the on-screen instructions.
- Log in to your Carbonite account: When prompted, enter your Carbonite account credentials.
