1855–233–5515 Support for HP Instant Ink Customer Services

HP Instant Ink is a convenient service that automatically delivers ink to your door when your printer runs low. However, sometimes users encounter issues with black ink not printing correctly.

How to Fix HP Instant Ink Not Printing Black

This guide will walk you through troubleshooting steps to fix this problem.

1. Check Ink Levels

The first step is to ensure that your black ink cartridge has enough ink. Check the ink levels on your printer or through the HP Smart app. If the ink level is low, replace the cartridge with a new one from your Instant Ink subscription.

2. Clean Print Head:

Over time, the print head of your printer may become clogged or dirty, leading to poor print quality. Use the printer’s built-in cleaning utility to clean the print head. This can usually be done through the printer settings menu or the HP Smart app.

3. Align Print Head:

After cleaning the print head, it’s important to align it properly for optimal printing. Most HP printers have an alignment function that can be accessed through the settings menu. Follow the on-screen instructions to align the print head.

4. Update Printer Firmware:

Ensure that your printer has the latest firmware installed. Firmware updates often include bug fixes and improvements that can resolve printing issues. Check for updates through the printer’s settings menu or the HP Smart app.

5. Perform a Test Print:

Once you’ve completed the above steps, perform a test print to check if the black ink is now printing correctly. Print a document or photo with black text or images to verify the quality.

How to Contact HP Instant Ink Support:

If you’ve tried the troubleshooting steps above and are still experiencing issues with black ink printing, it may be time to contact HP Instant Ink support for further assistance. Here’s how you can reach them:

1. Online Support: Visit the HP Instant Ink support website and navigate to the “Contact Us” section. You can find troubleshooting guides, FAQs, and contact options for technical support.

2. Phone Support: Call the HP Instant Ink support phone number for personalized assistance. Have your printer model number and Instant Ink subscription details ready before calling.

3. Live Chat: Use the live chat feature on the HP Instant Ink Customer support website to chat with a support agent in real time. This can be a quick and convenient way to get help with your printing issues.


In conclusion, troubleshooting HP Instant Ink not printing black involves checking ink levels, cleaning and aligning the print head, updating printer firmware, and performing a test print. If the issue persists, don’t hesitate to contact HP Instant Ink support for expert assistance. Following these steps can help you resolve printing problems and get back to producing high-quality prints with your HP printer.

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